​​Susan Ward, CPDT-KSA

Certified Professional Dog Trainer

     - Knowledge & Skills Assessed

Thank you for choosing pupDOGS Training for your dog training needs!  Please read our Group Class policies and information carefully.

Class Fees:
Due to high demand, full payment is required to reserve your space in a training class. Unpaid registrations do not hold a space in the class.  Payment can be made online with a debit or credit card via PayPal or can be mailed. A PayPal account is not required to pay online.  You may also pay be check and send it to the address provided on your class invoice.


You are welcome and encouraged to observe a class prior to enrolling.

Changes and Cancellations:
Please understand that we keep class sizes small so that you get more personalized attention. Reserving your spot means someone else misses out. No changes or refunds will be given for cancellations within 14 days of your class start date.  So please plan carefully. No exceptions.  We appreciate your cooperation to help keep our classes small and effective for you.

Why two weeks notice? We are different from a tangible product in that we can't just put our services back on the shelf to resell like you would if returning a pair of shoes. Without ample notice, we can't resell your training package. We only have a small number of spots in each class. Sometimes we have a wait list for classes, but those people need time to rearrange their schedules.  Thanks for understanding.

Weather Cancellations:  In the event of bad weather, please check for an email notification of cancelled classes before leaving home. When cancellations occur, due to weather or unforeseen emergencies, an additional class session will be added.

Missed Class Policy:
In order to get the full benefits of class, your regular attendance is crucial. There are no make-up classes available for missed classes; however, you will receive the homework.  If your puppy is ill, you are encouraged to come to class without your dog to observe the training that day and get the week’s homework. 

Rolling Admission Puppy Classes:  Your paid registration fee guarantees you a spot for six weeks.  There are no make-up classes available for missed classes; however, if you miss one of those weeks, you will receive the homework and are welcome to sit in on a future session without your puppy.

No refunds will be given for missed classes.

If interested, makeup sessions can be scheduled as a private session, however the make-up is charged to you as a one-hour private training fee.

Plan spays or neuters carefully around your intended class schedule. Dogs that have just been spayed or neutered are typically not allowed full activity for a full 7 to 14 days (or more in some cases) from the day of surgery.

Vaccinations and Health:
Your dog must be current on vaccinations as recommended by your veterinarian.  Your dog’s current vaccination history must be added to your dog’s online pupDOGS account and a copy e-mailed to susan@pupdogs.com prior to his/her first class.

  • All puppies (under four months old) must have their first set of vaccinations at least 72 hours prior to attending class.
  • All dogs over four months must have at least two distemper combinations, rabies, and Bordetella vaccinations.


Puppies under 16 weeks of age may attend classes before receiving all of their vaccinations as long as they are following their veterinarian’s recommended schedule. 


Plan spays or neuters carefully around your intended class schedule. Dogs that have just been spayed or neutered are typically not allowed full activity for a full 7 to 14 days (or more in some cases) from the day of surgery.

Your pet needs to be free of signs of communicable diseases to attend class.  Even if your vaccinations are current, it is possible to pass minor illnesses among other dogs.  Please watch for signs of coughing, sneezing, discharge from the eyes or nose, lethargy, vomiting, diarrhea, or fever, and do not bring a dog with these symptoms to class.  You are encouraged to come to class without your dog to observe the training that day and get the week’s homework. 

Families are Welcome:
All family members are encouraged to attend and participate in classes.  Children under 18 years old must be accompanied by a parent or guardian.  At the instructor’s discretion, children who repeatedly disrupt a class or may pose a risk to themselves or others, will be asked to leave. 

Please come to class on time, with the required training supplies including:

  • A treat bag and a variety of small, soft, tasty treats.
  • A flat buckle collar, harness, or front-clip harness.  No choke chains, prong collars, or shock collars will be allowed.
  • A 4-6 foot leather or nylon leash.  No retractable leashes will be allowed.
  • A clicker.


Dog Behavior:
Not all dogs are suitable for group classes.  If your dog shows aggression towards people or other dogs, or is disruptive to the class, they may be dismissed from class without a refund.  If you are not sure if your dog is suitable for a group class, please schedule a private training consult prior to enrollment. Having not met your dog prior to the start of the class, we rely on you for this information.  You may contact Susan Ward at susan@pupdogs.com with any questions.